Frequently Asked Questions
Everything you need to know about your WGC Shop experience.
What shipping methods are available for international orders?
We offer several reliable international shipping options including EMS, DHL, and airmail. Shipping costs and delivery times vary by destination and the weight of your order.
How do I ensure the products are legal in my country?
Customers are responsible for checking local laws regarding airsoft and sports equipment. We provide orange tip modifications and disassembly services upon request to comply with specific regional regulations.
What is your return policy for defective items?
If you receive a defective product, please contact our support team within 7 days of receipt. We will provide instructions for returns, repairs, or replacements after verifying the issue.
Which payment methods do you accept?
We accept a variety of secure payment methods including major credit cards (Visa, MasterCard), PayPal, and bank wire transfers for larger wholesale orders.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Do you offer pre-order options for new releases?
Absolutely. We frequently list highly anticipated sports and airsoft gear for pre-order. Your item will be reserved and shipped as soon as it arrives in our warehouse.